American Airlines Sets Sights on ‘Gate Hogs’

Louisiana travelers flying with American Airlines this holiday season should be prepared for new boarding procedures as the airline cracks down on disruptive passengers known as “gate lice.” The term refers to people who crowd boarding areas or cut in line, causing chaos during the boarding process. American Airlines is expanding a technology system that audibly flags and denies boarding passes scanned outside a passenger’s designated group at over 100 airports, including Louisiana hubs like Louis Armstrong New Orleans International Airport and Lafayette Regional Airport. This initiative has been praised by the airline’s senior vice president of airport operations for its success in improving the boarding experience for all passengers. The system provides gate agents with insights into group numbers and allows companions in earlier groups to board together with agent approval. Travelers are encouraged to adhere to their assigned boarding group to avoid being flagged and delayed by the new system. This update is just in time for the busy Thanksgiving travel period, ensuring a smoother and more organized boarding process for all passengers.

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